Terms of Service
Last updated: November 11, 2026
How Our Store and Orders Work
These Terms of Service apply to the use of https://rovsaki.com/ and purchases through the Rovsaki storefront. Rovsaki is an online retail brand operated by Wuhan Wangquanyu Trading Co., Ltd. The words “we,” “our,” and “us” refer to that company, while “you” refers to a customer or website visitor.
By using the storefront or submitting an order, you accept these Terms to the extent permitted by law. Our Shipping Policy, Return & Refund Policy, and Privacy Policy provide more specific information. If a mandatory consumer protection conflicts with these Terms, the mandatory protection prevails.
- Who May Use the Store
You must be at least 18 years old and legally able to enter into a purchase contract, or have any required permission from a parent or guardian. You agree not to use the website for fraudulent orders, identity impersonation, unlawful resale of protected content, security attacks, attempts to access other customers' information, or disruption of shopping functions. We may investigate suspected abuse and take proportionate protective measures. - Information and Accounts
Where a customer account is offered, you are responsible for keeping your login credentials confidential. Contact us if you suspect unauthorized access. Information submitted during checkout, including your name and delivery details, must be accurate. Mistakes may delay fulfillment, and any related charges or remedies will be determined by the circumstances and applicable law. - Product Pages and Availability
We seek to present product descriptions, images, specifications, options, and pricing in a useful manner. Display settings and lighting can affect perceived colors. Listings and available inventory may change. If a material error or stock issue affects an order, we will explain the available options. Nothing here limits rights relating to items that are defective, incorrectly supplied, or materially different from their descriptions. - Order Requests and Acceptance
Submitting checkout details and payment constitutes an offer to buy the products shown under the applicable checkout conditions. An automated order acknowledgement confirms receipt of the request; it does not necessarily mean final acceptance. We may reject or cancel an order for a legitimate reason, such as a material pricing mistake, unavailable stock, unsuccessful payment authorization, suspected fraud, or inability to lawfully fulfill the order. Payments due back after a cancellation by us will be refunded in accordance with applicable law. - Prices, Methods of Payment, and Taxes
The price charged by us, along with applicable shipping fees and taxes collected by the store, is displayed before the order is finalized. Payment methods vary according to what is presented at checkout. Cross-border transactions may be subject to import duties, taxes, or handling fees. Whether such costs are prepaid or payable by the recipient is governed by the purchase disclosures and applicable destination rules. - Preparation and Delivery
Orders are generally processed within 1–3 business days after successful payment confirmation. The estimated transportation period is 7–15 business days after dispatch. Processing and transportation are separate periods; estimated delivery dates are not guarantees. Available delivery destinations and methods are determined at checkout. See the Shipping Policy for delays, tracking, and delivery concerns. - Correcting or Cancelling an Order
Contact service@rovsaki.com promptly if you need to amend an address, change an order, or request cancellation. We will make reasonable efforts to help before dispatch, but a change cannot always be made once fulfillment has progressed. After dispatch, the Return & Refund Policy and any non-waivable statutory withdrawal rights govern the available remedies. - Returns, Refunds, and Exchanges
An eligible return may be requested within 30 calendar days after delivery under the Return & Refund Policy. Once a refund is approved, we normally initiate repayment within 10 business days after approval, or sooner where required by law. Refunds generally use the original payment method unless law requires another approach. An exchange depends on item availability, the reason for the request, and relevant consumer rights. - Ownership of Site Content
Website copy, layout, photographs, graphics, and other original materials may be protected by copyright or other intellectual property rights. Personal browsing and purchasing are permitted. You may not reproduce protected content commercially without lawful permission. Trademarks belonging to third parties remain the property of their owners. - Service Providers and External Sites
Store functions may involve e-commerce technology, payment organizations, delivery carriers, and other independent providers. Some have their own terms and privacy notices. A link to an outside website does not make that website part of our store. Our use of outside services does not remove responsibilities imposed on us as a seller by applicable law. - Privacy and Responsible Conduct
Our Privacy Policy explains how personal information may be handled during visits, purchases, communications, and optional subscriptions. You must not attempt to interfere with security protections or collect data about other customers without authorization. - Availability, Liability, and Statutory Rights
Technical maintenance, interruptions, and events outside reasonable control may affect website access or delivery operations. Any limitation of liability applies only where the law permits it. No provision removes mandatory guarantees, remedies for nonconforming goods, or liability that cannot legally be excluded. - Complaints and Revisions
If an order gives rise to a concern, contact us so we can review the matter. The applicable law and mandatory rights of consumers remain controlling. We may update these Terms to reflect operational or legal changes, publishing the revised terms and providing further notice where required. - Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law rules. Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts located in Wuhan City, Hubei Province for resolution.
Operating Company and Contact Information
Operating Company: Wuhan Wangquanyu Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFA5DAX4
Company Address: Factory Building 6-1880, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@rovsaki.com
Contact Phone: +86 15092736485
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://rovsaki.com/