About Us
Last updated: November 11, 2026
Rovsaki is an online retail brand operated by Wuhan Wangquanyu Trading Co., Ltd. We want customers to approach an online purchase with a clear view of what they are choosing, how an order moves forward, and where to turn when a question arises.
More Than a Checkout Button
Online shopping involves several decisions. Product photographs and descriptions help you consider whether an item suits your needs; options and specifications help you understand the differences between variations. We encourage customers to read the information provided for a particular product and ask when something is unclear.
Understanding What Comes Next
A purchase does not end when payment is submitted. An order must be confirmed, prepared, dispatched, and delivered. We explain those stages in our Shipping Policy, including the difference between processing time and carrier transit estimates.
Support Beyond Delivery
Occasionally a parcel arrives with damage, an item is incorrect, or a customer has a question about a return. Our Return & Refund Policy describes the steps for requesting assistance and the available outcomes under the policy and applicable law. We encourage customers to contact us with their order number and an explanation so the request can be reviewed.
A Business You Can Identify
Clear contact information matters. We provide our operating company details, registered address, support email, telephone number, and service hours so that shoppers know which business is responsible for Rovsaki and how to contact customer care.
Thank you for visiting Rovsaki and considering the products offered through our website.
Business Information
Operating Company: Wuhan Wangquanyu Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFA5DAX4
Company Address: Factory Building 6-1880, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@rovsaki.com
Contact Phone: +86 15092736485
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://rovsaki.com