Privacy Policy

Last updated: November 11, 2026

A Map of Information Through the Customer Journey

Rovsaki does not need the same information from someone reading a launch announcement as from someone receiving a delivery. We explain personal information by the point at which it becomes relevant: visiting the website, asking to hear from us, making a purchase, and requesting help afterward. We also explain what may happen when outside services support those activities.

This notice applies to https://rovsaki.com and related customer communications. Wuhan Wangquanyu Trading Co., Ltd. is responsible for personal information handled in operating Rovsaki, subject to the independent responsibilities that some payment, delivery, and technology providers may have under applicable law.

1. A Visit Without a Purchase

When you open the website, the technology used to deliver it can process network and device details. These may include an IP address, browser type, device characteristics, operating system, language, approximate location inferred from network data, pages requested, time of access, referral information, and identifiers used to maintain a browsing session.

These technical details can be necessary to display pages, detect errors, maintain website functions, and help protect against unauthorized activity. The categories involved may vary according to the features used and do not mean that every visitor is personally identified by name.

2. An Email Address for Store Updates

If you enter an email address to receive store launch information or other updates, we may process the address, the subscription request, and relevant communication preferences. The purpose is to manage the messages you requested and, where applicable, keep a record of your choice.

Marketing communications are subject to applicable rules. You may withdraw from promotional messages by using an unsubscribe method provided in an email, where available, or by contacting service@rovsaki.com. Withdrawing from marketing does not ordinarily prevent communications needed for a purchase or an existing service request.

3. Details Provided at Checkout

Placing an order may require a customer name, email address, telephone number, billing and delivery addresses, selected products, quantities, transaction references, delivery instructions, and information about fulfillment status. This information can be needed to process the purchase, arrange dispatch, send order updates, and resolve delivery questions.

The payment method you select may involve a payment provider collecting credentials needed to authorize and settle the transaction. That provider may have its own privacy notice. We may receive a payment confirmation, transaction reference, and refund status without needing you to send complete card details to our customer service team.

4. Information in a Support Conversation

When you contact us about a product, shipment, return, or privacy right, we may receive your email address or telephone number, order reference, message, and any photographs or attachments you choose to provide. We use these details to understand the question, verify an appropriate order, investigate the issue, and document the response.

Please do not share a password, full payment card number, or card security code in an ordinary support message. Before disclosing account-specific information, we may ask for reasonable verification of the person making the request.

5. Additional Information Where Shopping Features Are Used

If customer accounts, saved preferences, a shopping cart, or site search are made available, those features may process account identifiers, order history, preferences, searches, cart contents, and session information. The details depend on which feature is being used. Information that keeps a cart functioning has a different purpose from information used for optional marketing or measurement.

6. The Purposes We Keep Separate

Providing the website: serving pages, keeping essential shopping functions working, and identifying technical problems.

Fulfilling purchases: reviewing order details, coordinating payment status, preparing shipment information, and communicating important updates.

Customer care: answering inquiries, investigating missing or damaged parcels, and handling eligible cancellations, returns, and refunds.

Safety and fraud prevention: identifying suspicious transactions, maintaining security, and responding to unauthorized access.

Legal and financial records: meeting accounting, tax, consumer protection, dispute handling, and other legal obligations.

Optional communications and measurement: administering subscribed messages and, where enabled and legally permitted, measuring website performance or advertising activity.

We do not treat a subscription, a completed purchase, and an advertising preference as identical permissions.

7. Legal Grounds Where the Law Requires Them

Processing needed to perform a purchase agreement may rely on contractual necessity. Information required for taxes or regulatory records may rely on legal obligations. Proportionate technical security, fraud prevention, and certain operational improvements may rely on legitimate interests where permitted and properly balanced. Some marketing messages or non-essential tracking may require consent.

Where consent is the applicable basis, you may withdraw it for future processing. Withdrawal does not undo earlier lawful processing or prevent use needed for a separate valid legal reason.

8. Who Helps Deliver the Service

Shopify: Rovsaki uses Shopify commerce infrastructure. Depending on available features, it may process data associated with browsing sessions, carts, orders, checkout, or customer accounts.

Payment organizations: the provider selected at checkout may process financial and transaction information needed for payment authorization, risk assessment, settlement, or refunds.

Carriers and fulfillment organizations: when goods are sent, relevant recipient, address, contact, and shipment details may be shared to arrange delivery.

Communications and technical support: providers that help transmit customer messages, operate site infrastructure, troubleshoot errors, or maintain security may process information relevant to their tasks.

Optional measurement or advertising services: if such tools are used, online identifiers or website interaction data may be processed in accordance with the applicable privacy settings and legal requirements.

Some organizations act on our instructions, while others independently determine aspects of their processing. We may also disclose appropriate information to comply with lawful requests, investigate fraud, safeguard legal rights or safety, or conduct a lawful business transaction with required safeguards.

9. Cookies: Necessary Functions and Other Uses

Cookies and comparable technologies may keep a browser session active, remember cart contents, protect checkout, or preserve a preference. When additional services are enabled, similar technologies may also be used to evaluate performance or measure advertising.

You can control many cookies through your browser, but blocking technologies essential to shopping functions may affect their operation. Where consent or another specific control is required for non-essential uses, those legal requirements govern the processing.

10. Choice About Marketing and Advertising

You may unsubscribe from promotional emails using the method offered in the message, where available, or contact service@rovsaki.com. Some privacy laws also provide rights to opt out of qualifying targeted advertising, personal-information sales, or sharing for advertising across businesses.

Where those activities take place, we will honor applicable legal rights and required opt-out methods. In jurisdictions requiring recognition of a valid browser signal such as Global Privacy Control, the signal is treated as an opt-out request for qualifying processing. An advertising choice does not ordinarily prevent information use needed to deliver an order, maintain security, or comply with law.

11. International Access and Processing

E-commerce technology and shipping can involve organizations in more than one country. Information may be processed, accessed, or stored outside your country of residence. Where privacy law requires protections for international data transfers, appropriate legal safeguards apply. Mandatory rights are not eliminated by a transfer.

12. Retention Depends on the Record

Different types of information are held for different reasons. Order records may be needed for taxes, accounting, payment disputes, or consumer law. Support communications may be kept while a matter is resolved and for reasonable associated recordkeeping. Security information may be retained for threat detection and troubleshooting. Subscription preferences may be retained to administer requested messages and honor opt-outs.

When there is no longer a lawful need to retain information, it is deleted, de-identified, or otherwise handled in accordance with law. A legal obligation or recognized exception may mean that deletion cannot occur immediately.

13. Keeping Information Secure

We use reasonable technical and organizational safeguards intended to reduce unauthorized access, alteration, disclosure, or loss. Service providers may maintain their own safeguards. No internet service can guarantee complete security. Please keep any account credentials private and avoid sending unnecessary sensitive details to customer support.

14. Rights Relating to Your Information

Depending on where you live and the processing involved, you may have the right to access relevant data, correct inaccuracies, request deletion, obtain an eligible portable copy, restrict or object to processing, withdraw consent, or opt out of qualifying advertising-related activity. Certain jurisdictions may offer an appeal process or the right to complain to a regulator.

Rights may be subject to lawful exceptions, recordkeeping duties, and reasonable identity verification. We do not unlawfully discriminate against customers for exercising protected privacy rights.

15. Sending a Privacy Request

Email service@rovsaki.com with a clear description of your request. Provide enough information to help identify the relevant records without sending unnecessary sensitive information. We may request reasonable proof of identity before releasing, correcting, or deleting personal information. We handle requests within applicable legal timeframes and provide explanations where law requires them.

16. Children and Independent Websites

Rovsaki is intended for general online retail rather than services directed specifically at children under the applicable age of digital consent. We do not knowingly solicit children's information where prohibited. Parents or guardians may contact us about concerns.

If you follow a link to an independently operated site, that organization's privacy practices may apply to data you provide there. Please review the relevant notice.

17. Changes to This Notice

Our services and legal obligations may evolve. We may revise this Privacy Policy and publish the updated language on the website. Further notice or consent will be provided when required by law.

Privacy Contact and Business Information

Operating Company: Wuhan Wangquanyu Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFA5DAX4

Company Address: Factory Building 6-1880, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@rovsaki.com

Contact Phone: +86 15092736485

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://rovsaki.com