Contact Us

Last updated: November 11, 2026

Your Questions Have a Place Here

At Rovsaki, an inquiry can begin before a purchase or long after an order confirmation. You might need help interpreting a product description, updating delivery details, understanding a tracking event, or resolving a problem with an item. Our customer service contact details are provided below to help you reach the appropriate support channel.

Email Us About an Order or Product

Write to service@rovsaki.com for assistance with product information, purchase records, payment status, shipping questions, cancellation requests, returns, exchanges, refunds, and privacy inquiries. Please explain the issue and let us know what outcome you are seeking.

If your message concerns an existing order, include the order number and the email address used at checkout. For damaged, incorrect, or incomplete items, photographs and a short description can make the issue easier to assess. We may ask for reasonable verification before releasing order-specific information.

For your security, never send a password, complete payment card number, or card security code to our customer service inbox.

Telephone and Customer Service Hours

Telephone: +86 15092736485

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Requests received outside the listed hours can be reviewed during the next available support period. A response may require additional investigation when a carrier, payment organization, or other order-related service is involved.

If You Need to Return Merchandise

Please reach out before posting a return. Our team will explain eligibility and provide the authorized receiving location if return transportation is necessary. The registered address in the business details below identifies the company; it should not be treated as the return destination or dispatch warehouse unless we specifically instruct you to use it.

For additional details, review our Shipping Policy and Return & Refund Policy. They explain delivery estimates, customer responsibilities, return procedures, and refund handling.

Operating Company and Contact Details

Operating Company: Wuhan Wangquanyu Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFA5DAX4

Company Address: Factory Building 6-1880, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@rovsaki.com

Contact Phone: +86 15092736485