Shipping Policy
Last updated: November 11, 2026
Two Clocks for Every Delivery
When you order from Rovsaki, one clock covers preparation and another covers transportation. Keeping those periods separate helps explain why the date of payment is not necessarily the first day of transit. This Shipping Policy describes the estimates we use and how we handle common delivery questions.
- Preparing Your Order
After a successful payment confirmation, order processing normally takes 1–3 business days. This stage may involve reviewing the order details, preparing the item, and arranging collection by a carrier. Business days generally exclude weekends and applicable public holidays.
Preparation can take longer if a delivery address needs clarification, a payment is under review, a product becomes unavailable, or an exceptional operational issue arises. We will contact you about a significant issue requiring your attention. - Transportation Estimate
Once the package has been dispatched, estimated transit is 7–15 business days. This estimate is additional to, not inclusive of, the processing period.
Carrier capacity, local delivery conditions, customs inspections, holidays, severe weather, and other circumstances can affect arrival. Estimates are not fixed delivery promises, and nothing in this policy removes legal rights concerning delayed or undelivered goods. - Where We Ship and What It Costs
We ship to the following countries: United States, United Kingdom, Canada, Australia, France, Germany, Italy, Spain.
Free shipping is available for orders over $79. Standard shipping fees will be displayed at checkout for orders below this threshold. Shipping destinations and available methods depend on the item and shipping address provided during checkout. If a delivery option is not displayed for a particular location, it may not be offered for that transaction. We do not promise that every product can be shipped to every country or region. - Tracking a Package
Where carrier tracking is available, shipment details may be provided to the email address associated with the order. Tracking can take time to show the first carrier scan, and updates may pause while a package is transported between facilities. If the information remains unusually inactive, contact service@rovsaki.com with your order number and the available tracking reference. - Duties and Clearance Across Borders
International shipments may be examined by customs and may incur import duties, destination taxes, or handling charges. Whether amounts are collected at checkout depends on the terms of the transaction and applicable rules. Where charges were not included, the recipient may be required to pay them. Customs processing may also cause delays. - Delivery Address Problems
Please check your name, street address, unit information, postal code, and contact number before placing an order. If something needs to change, notify us promptly. We will try to help, but an update may not be possible after dispatch. Responsibility for additional costs and available remedies is determined by applicable law and the circumstances of the purchase. - Late, Missing, Damaged, or Wrong Shipments
For a shipment that seems overdue, review any tracking information and then contact our support team if assistance is needed. We will examine available carrier records and take reasonable steps toward an appropriate resolution. Consumer rights for non-delivery remain unaffected.
If a parcel arrives damaged or includes the wrong item or missing components, contact us as soon as reasonably possible. Provide the order number, an explanation, and photographs where helpful. Depending on the problem and law, an appropriate remedy may include a replacement, repair, refund, or another legally required solution. - Separate Packages
An order may be delivered in more than one parcel. Separate parcels can have different tracking numbers and arrival times. Any charges must remain consistent with what was disclosed at checkout. - Shipping Support
The registered company address listed below is provided to identify the operating entity. It is not automatically a shipping warehouse or authorized return destination. Obtain return instructions from customer service before sending merchandise anywhere.
Business and Contact Information
Operating Company: Wuhan Wangquanyu Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFA5DAX4
Company Address: Factory Building 6-1880, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@rovsaki.com
Contact Phone: +86 15092736485
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://rovsaki.com/